Surveillance Shift Manager

POSITION TITLE:         Surveillance Shift Manager
DEPARTMENT:Surveillance              
REPORTS TO:              Director of Surveillance    
APROVED BY:             
PREPARED DATE:       1/14/2019        
CLASSIFICATION:       Exempt

Position Summary:

Under the supervision of the Director of Surveillance, this position will be responsible for the day to day operation of the assigned shift. Candidates must have knowledge of all table games, policies and procedures, including Internal Controls; Supervisors are required to write detailed and accurate reports. Supervisors areresponsible for protection of company assets. Responsible for managing/supervising, hiring, training, coaching and developing members of the Surveillance Department. Assist the Surveillance and Access Control Administrator when needed. Ensure that company operations are adhered to in accordance with the Gaming Compact, Pueblo of Tesuque Tribal Gaming Commission and pursuant to all applicable NIGC requirements, MICS, ICS, and departmental policies and procedures. Communicates with appropriate departments to address any instances of illegal conduct, procedural non-compliance or safety/security breaches. Must perform administrative duties on a consistent basis. Document personnel issues, suspensions, terminations, deficiencies etc.

NOTE: Native American preference will be given

Duties & Responsibilities:

  • Ensure compliance with NIGC, Tribal & State Regulations, along with company/departmental policy and procedures.
  • Prepare reports and ensure accuracy of reports and compliance with internal procedures and TGA gaming regulations, MICS and ICS.
  • Ensure consistent operations are followed on all shifts within the Surveillance Department
  • Ensure that all potential violations of regulations are investigated and forwarded for corrective measures to be taken based on company policies and procedures.
  • Demonstrated leadership skills with the ability to inspire confidence, negotiate conflict, and influence positive change.
  • Possess the innate ability to collaborate with various departments on projects that impact the strategic placement of cameras to ensure appropriate coverage is provided.
  • Establish and maintain public and company trust and confidence in the business activities of the company.
  • Detect criminal acts, providing evidence for prosecution.
  • Maintain strict confidentiality with respect to the operations, controls and procedures involved in surveillance activities.
  • Observe the precepts of truth, accuracy, and prudence without allowing personal feelings, prejudices, animosities or friendships to interfere or influence judgments.
  • Assist the Director of Surveillance as needed
  • Preform other duties as assigned

Supervisory Responsibilities:

This position is responsible for the supervision of all Agents and Agents II on assigned shift or shift worked.

Education and/or Experience:

  • Two (2) years minimum work experience as a surveillance Agent II from a casino or equivalent surveillance experience is preferred.
  • Prefer prior Indian Gaming experience in a surveillance/security capacity or equivalent experience for a minimum of one year.
  • Knowledge of the National Gaming Commission and All State and Tribal gaming rules and regulations is also a requirement

Minimum Qualifications:

  • A minimum of 1 year supervisor experience in a Casino Security or Surveillance (preferred)

Knowledge, Abilities, Skills, and Certifications:

  • High Integrity
  • Positive Attitude
  • Leads by Example
  • Self-Motivated
  • Confident
  • Flexible
  • Fair
  • Respectful
  • Consistent
  • Non-Bias approach to all situations
  • Teamwork
  • Communicative
  • Performance Driven
  • Dependable
  • Ability to read, analyze and interpret policies and procedures, directions, reports and other working documents.
  • Ability to write reports, business correspondence, procedure manuals and other working documents.
  • Ability to effectively communicate one on one, in small group situations and in moderate to large gatherings of associates and /or executives.
  • Must have the ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Must have the ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Must be able to obtain and maintain a valid gaming license from the Pueblo of Tesuque Gaming Commission
  • Must have and maintain a valid driver’s license. 

Physical Demands:

The Surveillance Supervisor must be in good physical condition and will be subject to extended periods of sitting.  Electrical hazards exist around monitors, power supplies, and any other existing surveillance components. Ability to work flexible hours, shifts, or days as determined by business demands.

Work Environment:

Requires working in an environment with exposure to second-hand smoke.

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