Restaurant Host/ Hostess

POSITION TITLE:               Restaurant Host/ Hostess
DEPARTMENT:                   Food & Beverage
REPORTS TO:                     Restaurant Management
APPROVED BY:                  Human Resources
PREPARED DATE:              August 23, 2018
CLASSIFICATION:              Non-Exempt

Summary Description:

The Restaurant Host/ Hostess serves under the Restaurant Manager. The Host/Hostess is responsible for greeting and seating all guests utilizing the Tesuque Proud Service standards while delivering excellent customer service to ensure a good first impression and repeat business. Additionally, the host/hostess, through the tool of Open Table is responsible for monitoring the flow of guests into and out of the restaurant; receiving and acknowledging and communicating with management all guest feedback.  

NOTE: Native American preference will be given 

Qualifications: 

  • At least 21 years of age
  • Two year’s previous customer service experience including money handling

This list of duties and responsibilities is illustrative only of the general tasks performed by this position and is not all-inclusive.

Duties and Responsibilities:

  • Provide outstanding guest service utilizing the Tesuque Proud standards.
  • Create table sections through Open Table.
  • Generate and maintain reservations and guest preferences through Open Table.
  • Communicate closing with management of guest needs.
  • Ensure all duties and procedures are complied with during opening and closing.
  • Ensure all daily specials are visible at the entrance.
  • Warmly greets and acknowledges all guests entering the restaurant.
  • Seats guests and Monitors flow of service though Open Table
  • Maintain awareness of special need guests and ensure accommodations are made.
  • Assist in resetting tables.
  • Greet arriving guest before they greet you.
  • Thank departing guests and invites them to return.
  • Ensure all necessary supplies are in place at host stand.
  • Ensure host stand is neat, clean and orderly.
  • Maintain paper in chit printer and that iPods are properly charged.
  • Ensure iPods are charging and properly stored at end of shift.
  • Bus tables, clean spills and equipment as necessary.
  • Adhere to company policies and procedures.

Knowledge, Abilities, Skills, and Certification:

  • Good organizational skills
  • Good verbal communication skills
  • Customer service, interpersonal and teamwork skills necessary to maintain quality service delivery
  • Accurate and detail-oriented
  • Strong problem solving skills
  • Basic math skills
  • Ability to manage independently multiple tasks in a professional manner
  • Ability to work independently with minimal supervision
  • Ability to work cooperatively with all departments
  • Able to prioritize tasks
  • Ability to follow direction

PHYSICAL DEMANDS:

While performing the duties of this position, the team member is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The team member must occasionally lift and/or move up to 25 pounds.

WORKING ENVIRONMENT:

Work generally performed in an office and Casino setting with exposure to second-hand smoke and a high noise level. Evening and/or weekends, holidays, extended hours and irregular shifts will be required.

Apply